375 Chestnut Court, Gaylord, MI 49735 Sales Mon – Fri 10:00 AM – 6:00 PM EDT · Sat mail support only (no sales) · +1 (616) 284-1277 Email sales: sales@premiumgaragellc.com

B&B by Premium Garage LLC

FAQ

How does the payment process work?

After you and sales agree on a unit and paperwork, payment goes through Verified Escrow Account. Your funds and our unit stay protected until both sides complete the deal — not held as an unlocked seller deposit — while we arrange delivery and you use your 7-day inspection after arrival. Your Purchase Agreement spells out timing, inspection rights, and when funds are released.

What’s the difference between an application and a purchase order?

Use the purchase application if you still have questions or want sales guidance before committing to a specific unit. Use a purchase order request when you’ve already chosen a unit and want to move forward — we’ll follow up with the Purchase Agreement next. Both paths start on How to Buy; neither is a final contract by itself.

What happens during the 7-day inspection period?

Once you receive the item, you’ll have 7 days to thoroughly inspect it and ensure it meets your expectations. If you decide not to keep the vehicle during this time, you can return it at our expense, and you will receive a full refund.

How do I initiate a return if I decide not to keep the item?

To initiate a return within the 7-day inspection period, simply contact our sales team. We will arrange for the item to be picked up at no cost to you, and you will receive a full refund once the item is returned in its original condition.

What if I encounter issues with the item during the inspection period?

If you encounter any issues or have questions about the equipment during the 7-day inspection period, please reach out to our sales team. We’re here to assist you and ensure a smooth experience.

Is there a cost to return the item?

No, returning the item within the 7-day inspection period is completely free of charge. We will cover the cost of pickup and ensure a hassle-free return process.

How long does it take to receive a refund after returning the item?

Once the returned item is picked up, we will promptly process your refund, and you can expect to receive it within 24 hours.

What if I keep the item after inspection?

If you keep the unit after the 7-day inspection, the purchase completes and funds release per the Purchase Agreement. You’re then the owner — and our team remains available if you need help after delivery.

Do you offer a warranty?

Yes. All purchases include a 6-month full-service warranty after delivery, in addition to your 7-day inspection window on arrival. View coverage before you apply.

How can I contact B&B by Premium Garage LLC for further assistance or inquiries?

Call or text +1 (616) 284-1277, email sales@premiumgaragellc.com, or visit 375 Chestnut Court, Gaylord, MI 49735. Sales hours: Monday–Friday, 10:00 AM – 6:00 PM EDT. Saturday: mail support only (no sales).

At B&B by Premium Garage LLC, your satisfaction is our priority, and we’re committed to providing a secure and worry-free remote buying experience.

What is the shipping cost?

We do our own trucking, and because of our large trailers, we are able to ship other items for 3rd parties along with yours, which enables us to provide an 60 cents/mile shipping fee. The shipping branch basically allows us to offer competitive shipping rates.

Still have questions?

Call or text +1 (616) 284-1277 or email sales@premiumgaragellc.com.

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